TECHNICAL SUPPORT

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We are looking for a proactive, responsible, and technically capable Technical Support to join our Technical Support (TS) Team.

The role involves IT technical support, troubleshooting, installation, configuration, maintenance, project deployment, and client support.

Key Responsibilities

• Provide basic remote and on-site technical support to clients.
• Assist in troubleshooting hardware, software, operating system, and connectivity issues.
• Assist with installation, configuration, testing, and deployment of IT systems and equipment.
• Install and configure computers, laptops, printers, scanners, network devices, and IT peripherals.
• Assist with basic LAN, WAN, Wi-Fi, switches, routers, and network troubleshooting.
• Perform preventive and corrective maintenance on IT equipment.
• Assist with software installation, system updates, hardware replacement, and basic repairs.
• Conduct site visits and provide technical support to clients when required.
• Assist with project implementation, testing, commissioning, and handover activities.
• Prepare service, maintenance, installation, and troubleshooting reports.
• Maintain accurate equipment and technical activity records.
• Escalate complex technical issues to senior technical personnel.

Requirements

• Diploma / Certificate in Information Technology, Computer Science, Information Systems, Networking, Electronics, or a related technical field.
• Fresh graduates are encouraged to apply.
• Basic knowledge of computer hardware, software, operating systems, and networking.
• Basic understanding of LAN/WAN, Wi-Fi, switches, routers, and network devices is an advantage.
• Good troubleshooting and problem-solving skills.
• Responsible, proactive, and willing to learn.
• Good communication and interpersonal skills.
• Able to work independently and as part of a technical team.
• Willing to travel to client sites when required.
• Possess own transportation will be an advantage.

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