Technical Support

该职位来源于猎聘 Essential Tasks & Duties

• Translates product, customer and application knowledge into product selection and/or use recommendations that improve product performance and provide increased value to the customer.
• Provides technical expertise and product applications training to the customer and internal departments.
• Creates product application presentations and documentation. Provide product demonstrations, arranging seminars and visits with Sales and Product managers, and other support personnel for resolving problematic situations with customers.
• Assists Sustaining Engineering in the analysis of product failures, the generation of the related failure reports and communication of failure analysis and recommendations to the customer.
• Assists in engineering specification and design in support of customer needs and customized projects.
• Participates in overall product strategy and identification of customer requirements for current, new and emerging products.
• Collaborates with a wide variety of functional areas such as sales, engineering, marketing, supply chain, and operations to develop and provide product definitions that are responsive to customer needs and market opportunities.
• Develops and maintains a prioritized list of customer requirements.
• Participates in key sales situations for the product. Support Sales in technical agreement.
• Maintains communications and contacts to collect and analyze operational and technical information for the product line.
• Will be attending tradeshows and assisting in assembling/dismantling exhibits. ADDITIONAL RESPONSIBILITIES & DUTIES:
• In charge of lab management and lab equipments. Sample/technical testing based on customer’s request.
• Follow all company safety policies and procedures and organizes work areas for efficiency and safety.
• Provides status reports to management as required.
• Respond to change productively and handle other duties as required.

Qualifications

• Bachelor’s Degree in Chemistry / Chemical Engineering, 7-8 years related analytical instrument experience (preferably experience with AC Analytical Controls instruments)

in laboratory from Refinery, Petrochemical or Chemical Industry.

• A minimum of 3-5 years prior hands-on/operating experience with Gas Chromatography Lab Instruments. Demonstrated ability to assist and teach customers in technical areas.
• Solid presentation skills including the ability to explain complex technologies and product features.
• Ability to calculate pressure differentials.
• Prefer technical writing ability with emphasis on consultative selling approach.
• Prefer understanding of various standards (ATSM, EN, API, CSA, ANSI, etc.)
• Good understanding of Organic Chemistry and computer knowledge required for position.
• Ability to successfully interact with customers
• Excellent project management, analytical, and organizational skills
• Proficiency in the use of all Microsoft Office products.
• Good oral, written, verbal, interpersonal, and presentation communications skills in the English language.