Technical Support

Key Responsibilities

Technical Support & Troubleshooting

• Provide basic technical assistance and troubleshooting for equipment and devices.
• Support the inspection, repair, testing, and maintenance of machines returned from client sites or regional offices.
• Assist in preparing equipment for installation, demonstrations, or customer delivery.

Operations & Warehouse Support

• Receive, inspect, store, and prepare equipment, accessories, and spare parts for shipment.
• Maintain accurate inventory records and support regular stock counts.
• Coordinate inbound and outbound shipments with logistics providers and internal teams.
• Ensure warehouse and storage areas are organized, clean, and compliant with company procedures.
• Assist in packing, labeling, and arranging domestic and international deliveries.

Machine Handling & Logistics

• Safely move, lift, and handle equipment during repair, maintenance, installation, and shipment.
• Inspect incoming and outgoing machines to ensure quality and completeness before dispatch.
• Coordinate equipment movement between warehouses, service centres, and customers.

Coordination & Communication

• Communicate effectively in English and Mandarin with internal teams, vendors, logistics partners, and regional offices.
• Coordinate repair schedules, shipment status, and equipment availability.
• Provide timely updates on service progress, inventory status, and logistics arrangements.

Documentation & Reporting

• Maintain accurate records of equipment inspections, repairs, inventory movements, and shipment details.
• Prepare technical and operational reports using Excel, Word, and PowerPoint.
• Support the maintenance of service records, asset registers, and warehouse documentation.

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Key Requirements

• Diploma in Engineering, Electronics, Supply Chain, Logistics, Operations Management, or a related field.
• 1–3 years of experience in technical support, warehouse operations, inventory control, logistics, or equipment handling. Experience in medical devices or healthcare equipment is an advantage.
• Basic understanding of equipment troubleshooting, repair, and preventive maintenance.
• Familiarity with warehouse operations, inventory management, and shipment coordination.
• Strong organizational, documentation, and multitasking skills.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Able to communicate effectively in English and Mandarin.
• Physically capable of lifting and moving equipment safely.
• Self-motivated, detail-oriented, and able to work independently while collaborating effectively with cross-functional teams.

Important Note: Only shortlisted candidates will be contacted. Notifications will be sent via email or through a Malaysia-registered WhatsApp number.