Technical Support

Key Responsibilities

• Set up, install, and configure operating systems, applications, endpoint security tools, and IT peripherals.
• Diagnose and resolve computer hardware, software, and basic network connectivity issues.
• Provide technical assistance and support to employees and end users.
• Conduct regular inspection, cleaning, testing, and preventive maintenance of IT equipment.
• Support software updates, security patches, system testing, and endpoint management activities.
• Install, configure, upgrade, and maintain computer hardware and components.
• Perform basic troubleshooting and repairs, and coordinate with authorized service providers for warranty concerns.
• Evaluate malfunctioning or defective equipment and recommend repair or replacement as appropriate.
• Ensure proper handling, documentation, and disposal of obsolete or damaged IT equipment.
• Create and maintain preventive maintenance plans and schedules for company IT assets.
• Troubleshoot and maintain computers, printers, scanners, and other peripheral devices.
• Keep updated records of IT assets, maintenance activities, repairs, and technical support requests.
• Provide on-site technical assistance and support at company locations as needed.

Qualifications

• Graduate of BS Computer Engineering, Computer Science, Information Technology, or a related field. 2-year and 4-year graduates are welcome to apply.

• Minimum of 1 year of relevant experience in IT support, computer maintenance, troubleshooting, and repair.

• Strong knowledge of computer hardware, software troubleshooting, and basic electronics repair.

• Familiarity with basic networking, connectivity, and network troubleshooting.

• Hands-on knowledge of Microsoft Intune and Windows Autopilot is preferred.

• Excellent troubleshooting, analytical, communication, and interpersonal skills.

• Able to provide clear and effective technical assistance to both technical and non-technical users.

• Highly organized and capable of handling multiple tasks with minimal supervision.

• Willing to work on shifting schedules.

• Willing to undertake nationwide travel when business requirements call for it.

• Must be willing to be assigned in Metro Manila.