Technical Support

Responsibilities

• Provide application and system support for internal users and customers.
• Configure, monitor, and maintain Linux/Windows servers and related services.
• Investigate, troubleshoot, and resolve application and system issues in a timely manner.
• Perform SQL queries and analyze system logs to identify root causes and support issue resolution.
• Manage and maintain web/application services such as Tomcat and NGINX.
• Support application deployments, testing, and post go-live activities.
• Prepare incident reports, root cause analysis, and regular system status reports.
• Maintain technical documentation, operational procedures, and user manuals.
• Collaborate with internal teams and customers to ensure service availability and performance.
• Monitor system health and proactively escalate issues when required.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1-2 years of experience in System Support, Application Support, or related roles.
• Experience with Linux and Windows Server administration.
• Knowledge of web/application servers such as Tomcat and NGINX.
• Proficiency in SQL for troubleshooting and data analysis.
• Experience managing applications and system services in production environments.
• Basic knowledge of Java Spring Boot debugging is an advantage.
• Familiarity with application testing tools such as SoapUI is a plus.
• Strong analytical, troubleshooting, and problem-solving skills.
• Good communication and customer service mindset.
• Ability to work independently and collaborate effectively within a team.