Technical Support

Responsibilities

1、Provide phone and email based problem solving and fault finding support for installers and customers
2、Generating cases via CRM to track and resolve customer enquiries
3、Answering technical product enquiries
4、Liaise with service, sales and repair centre departments to ensure cases are dealt with efficiently
5、Developing, updating and managing technical documentation for commissioning of our products
6、Assist in developing the technical support process of the business
7、Assist in Sales Exhibitions and Trade Fairs
8、Liaise with Technical Support International Team

1、Relevant qualification in electronic engineering and renewable energy equivalent,
2、Direct Solar and power generation Industry experience an advantage
3、Solid technical understanding of inverters and battaries products, Solutions based mindset
4、Eagerness to support customers as required,Strong work ethic
5、Experience in a role which required inter department communication and coordination an advantage,Ability to work autonomously as well as part of a team
6、Professional English and native language skill is must

Job Type: Full-time

Pay: $5,000.00 – $7,000.00 per hour

Work Location: Hybrid remote in Melbourne VIC