Technical support

Job Description – Technical Support Engineer

Position: Technical Support Engineer
Experience: Fresher – 1 years
Location: Coimbatore
Shift: Night Shift (Mandatory)

Job Summary

We are looking for a dedicated Technical Support Engineer who is willing to work in night shifts. The candidate should possess excellent communication skills, experience in client interaction, and knowledge of ticketing tools to provide effective technical support and ensure customer satisfaction.

Required Skills

• Excellent verbal and written communication skills.
• Strong client handling and customer service skills.
• Hands-on experience or knowledge of ticketing tools such as ServiceNow and Jira.
• Ability to create, track, update, and resolve support tickets.
• Basic understanding of operating systems, software applications, and networking concepts.
• Strong troubleshooting and problem-solving skills.
• Ability to work effectively in a night-shift environment.
• Good time management and attention to detail.

Mandatory Requirements

✔ Willing to work in Night Shifts
✔ Strong Client Interaction & Communication Skills
✔ Knowledge of ServiceNow and Jira Ticketing Tools
✔ Experience in Ticket Management and Incident Handling
✔ Good troubleshooting and issue-resolution skills

Key Responsibilities

• Log, monitor, and resolve incidents using ServiceNow and Jira.
• Interact with clients through calls, emails, and support tickets.
• Ensure timely ticket updates and SLA compliance.
• Escalate critical issues to the appropriate teams.
• Provide regular status updates to clients regarding issue resolution.

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person