Technical Support

About This Role:

Simply Bread is looking for a hands-on Technical Support Contractor to help customers get the most out of their ovens. This role is customer-facing, and positive empathetic customer interactions are a must. You'll be the person our customers rely on when something isn't working: walking them through diagnostics on live video, reading the data behind the oven's performance, and getting the right replacement part on its way so they're back to baking quickly.

Responsibilities:

• Take video chat escalations from customers and diagnose and resolve mechanical and electrical issues with their ovens.
• Review oven telemetry data to understand performance and pinpoint the root cause of problems.
• Identify the correct replacement part to resolve the customer's issue.
• Communicate clearly and patiently with customers of all technical skill levels.
• Work with the warehouse and support team in Santa Ana as needed.

Requirements:

• Experience with 220-240V electrical equipment.
• Experience with residential and commercial ovens.
• Experience guiding customers over video chat to diagnose and resolve technical equipment issues.
• Must be local to Orange County and willing to come into the Santa Ana warehouse as needed.

Pay: $25.00 - $30.00 per hour

People with a criminal record are encouraged to apply

Application Question(s):

• What is your experience with 220-240V electrical equipment?

• What is your experience with residential and commercial ovens?

• Are you local to OC/Santa Ana?

Work Location: In person