Technical support

• Provide day-to-day technical support to local and remote employees for hardware and software issues on their laptops and mobile devices . Windows and MAC, iPhone & Android.
• On-site position, 5 days per week in the Austin, TX office
• Assist in various IT functions such as hardware and software inventory and rolling out new systems to end users/groups .
• Maintain passwords, data integrity, and file system security for the desktop environment.
• Manages asset management, inventory management, and shipping and receipt of hardware.
• Assists in maintenance of network equipment, phones, and teleconference equipment.
• Assists in the support of the computer room and data center operations area .
• Excellent written and spoken English
• Fully proficient with the Windows and macOS operating systems
• Experience supporting the Microsoft Office Suite. Extensive experience with Excel, OneNote, OneDrive, and SharePoint.
• Thorough understanding of PC hardware and efficient troubleshooting techniques.
• Documentation skills for creating instructions and documenting troubleshooting techniques and solutions for others to follow.
• Ability to communicate highly technical information to both technical and nontechnical personnel
• High level of accountability and ability to perform detailed and technical initiatives from start to finish with minimal supervision
• Organizational skills required.
• Occasional optional travel to our additional office in Austin for support.

Regards,

Sandeep M

Senior Recruiter

Email: [email protected]

Phone: +1 (703) 544-2960

linkedin.com/in/mokhadam-sandeep-60a53373

Infobahn SoftWorld Pvt Ltd, 2010 N 1st Street, Ste. #470, San Jose, CA 95131, USA.**¨NBSP;

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www.infobahnsw.com

You should be proficient in:

• iPhone
• MACos
• troubleshoot
• Android