Technical Support

We are looking for an IT Technical Support who will provide first-level technical support to clients by diagnosing and resolving hardware, software, and network-related issues. The role involves delivering timely assistance through email and remote support while ensuring a high level of customer satisfaction.

Key Responsibilities

• Provide enterprise-level technical support to clients via email, phone, and remote desktop tools
• Diagnose and troubleshoot hardware, software, operating system, and network-related issues
• Guide clients through step-by-step solutions and assist with software installation and configuration
• Configure operating systems and resolve connectivity and basic network concerns
• Respond promptly to client inquiries and ensure timely resolution of technical issues
• Document technical issues, troubleshooting steps, and resolutions
• Escalate complex technical concerns to the appropriate support teams when necessary
• Maintain excellent customer service while ensuring a positive client experience

What We're Looking For

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field
• Strong troubleshooting, analytical, and problem-solving skills
• Excellent verbal and written communication skills
• Ability to explain technical concepts and provide step-by-step guidance to clients
• Good understanding of computer hardware, software, operating systems, networking, and technology products
• Familiarity with remote desktop tools and IT support processes is an advantage
• Fresh graduates are welcome to apply; prior technical support or help desk experience is an advantage

Why Join Us?

• Competitive Compensation Package with performance-based incentives
• Career Growth Opportunities through continuous learning and advancement
• Hands-on Technical Experience supporting a diverse range of clients and technologies
• Professional Development through training, certifications, and mentorship
• Collaborative Work Environment that encourages innovation and teamwork

Ready to take the next step in your career? Apply now and be part of a firm that values your potential and invests in your success.

Job Type: Full-time

Pay: Php19,500.00 - Php20,000.00 per month

Benefits:

• Paid training
• Promotion to permanent employee

Work Location: In person