Technical Support

We are currently looking for Technical Support to join our growing team. If you have experience in application production support, incident management, troubleshooting, and working with databases and various technologies, we'd love to hear from you!

Key ResponsibilitiesL1 - Technical Support

• Perform and manage low to medium complexity production support activities.
• Monitor applications and production processes to ensure system availability and performance.
• Handle incidents, service requests, change management, and problem management activities.
• Investigate and troubleshoot application-related issues.
• Follow established Standard Operating Procedures (SOPs) and ITIL processes.
• Escalate incidents and problems to L2/L3 teams based on complexity.
• Work closely with cross-functional teams to ensure timely issue resolution.

L2 - Technical Support

• Perform and manage medium to complex production support activities.
• Provide advanced troubleshooting and root cause analysis for application issues.
• Manage incidents, changes, problem management, controls, and monitoring activities.
• Ensure adherence to ITIL framework and operational procedures.
• Support system stability and continuous service improvement initiatives.
• Escalate critical and highly complex issues to L3 teams when necessary.
• Collaborate with development and infrastructure teams for issue resolution and enhancements.

Qualifications

✅ Bachelor's Degree in Information Technology, Computer Science, Engineering, or related field

✅ Working knowledge of:

• Database Management Systems (SQL, Oracle, etc.)
• Multiple Operating Systems (Windows, Linux, Unix)
• Programming Languages (Java, .NET, Python, C#, or similar)
• Application Support and Production Monitoring
• Incident, Change, and Problem Management

✅ Experience with:

• ITIL Framework and Service Management Processes
• Production Support Environment
• Ticketing and Monitoring Tools

Preferred Skills

• Strong analytical and troubleshooting skills
• Excellent communication and stakeholder management
• Ability to work in a fast-paced support environment
• Experience supporting enterprise applications

Pay: Up to Php40,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• Technical support: 4 years (Required)
• Database Management: 3 years (Required)
• Infrastructure Support: 3 years (Required)
• IT Security: 3 years (Required)
• Supporting L1 and L2 Technical issues: 3 years (Required)

Willingness to travel:

• 100% (Preferred)

Work Location: In person