Information Professionals, Inc.
Technical Support
Skills
18 days ago
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Important information
Location:
Makati City, Metro Manila, Philippines
Work mode:
Onsite
Published on:
5 October 2026
What they need
Address: 111 Telepark Valero, Makati City
Schedule: 5 working days - fully onsite / Shifting Schedule
Main Duties and Responsibilities:
- Provide 24/7 Level 1 support, incident triage, troubleshooting, and monitoring for Enterprise customers.
- Manage tickets, escalations, outage coordination, customer updates, and incident resolution with support teams and vendors.
- Identify root causes, recommend improvements, maintain best practices, and help prevent recurring issues.
Qualifications:
- Bachelor's Degree in Information Technology, Computer Science or any related field.
- FRESH GRADUATES ARE WELCOME TO APPLY!
- Knowledgeable in Customer Support, Technical Support, Network Troubleshooting, Desktop Support and Helpdesk Ticketing Support.
- Excellent verbal and written communication skills, with the ability to provide clear customer updates.
Work Location: In person
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