Technical Support

Qualifications and Skills Required

The ideal candidate will have/be:

• Possess at least a Diploma or Degree in Information Technology/Computer Science or equivalent

• At least 1 year of technical support experience in POS industry

• Strong verbal and written communication skills in English, Bahasa Malaysia and Chinese to effectively communicate with clients

• Strong desire to deliver results, self-motivated and goal oriented

• Willing to learn, constructive, ability to problem solve and make things happen

• Independently with minimal supervision and also be a good team player with strong interpersonal skills where frequent collaboration across functional teams or companies is necessary

• Basic knowledge related to IT hardware and POS software

• Possess own transport for onsite job & able to outstation (allowance will be provided)

What we offer:

1. Competitive salary and allowance package
2. Employee perks: annual leave, medical leave, birthday leave, medical & dental allowance, attendance allowance
3. Opportunities for career development and growth within the organization

What you'll be doing:

• Provide first-line support to F&B & Retail clients via phone, and chat, including troubleshooting POS system issues
• Deliver support through online training, on-site implementation, and on-site hardware assistance
• Assist with system installation, setup, and configuration based on client requirements
• Conduct user training on system usage and basic maintenance
• Perform routine system maintenance, updates, and performance monitoring
• Maintain support records, documentation, and generate reports on issues and performance
• Collaborate with team members, ensure data security compliance, and continuously improve technical knowledge

Working hours & location:

Office Arrangement (Technical Support) *5.5 working days

• 9:00 AM – 6:00 PM (Monday - Friday)
  9:00 AM – 1:00 PM (Saturday - WFH)

• KL Office: No. Unit 07-01-01, First Floor, Pusat Perdagangan One Sunrise City, Jalan Puchong Mesra 3 Off Jalan Puchong, 58200 Kuala Lumpur