Technical Support

About Us We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About Life Sciences We help our customers in medical devices, healthcare, and aquaculture/ocean industries build trust and transparency across their products, assets, and supply chains. By working with customers to certify medical technologies, support safe and sustainable healthcare practices, and advance responsible aquaculture and ocean stewardship, we help manage risks, meet regulatory demands, and achieve long-term goals. Drawing on deep technical expertise, we partner with customers worldwide to bridge trust gaps between patients, providers, producers, and consumers—driving sustainable results and improved ESG performance.

About The Role

• Monitoring of entirety of technical review process ensuring both compliance and maximisation of customer satisfaction
• Ensuring JASANZ portal is updated per current certificate status of cases that are suspended or withdrawn
• Monitoring payment status, linked directly to technical review and submission
• Follow up with customers on meeting their financial contractual obligations
• Rigours monitoring and follow up on timeframes of submission ensuring we meet NDIS scheme requirements
• Ensuring auditors comply with scheme requirements with documentation provided
• Updating NGPS system to ensure correct customer and audit related information
• Day to day customer interaction on queries on audit report and status of technical review and submission
• Super-user access of NGPS assisting all teams where necessary with data updating and accuracy
• Collaborating daily with technical reviewers, sales and planning department
• Critical role in the planned process improvement and implementation of switch to upfront payment
• Any other administrative tasks assisting with process improvement

What we offer

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

About You

• Building of positive customer relations
• Accurate and efficient information management skills
• Experience in Microsoft, NGPS and any other CRM's
• Qualifications preferred but not mandatory

Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.