Technical Support

Job Responsibilities:

• User Support & Incident Response: Deliver frontline user support for IT-related incidents—including network, endpoint security, telephony, printers, and server systems—ensuring high service availability and strict SLA adherence in alignment with IT Service Management standards.
• Infrastructure & Security: Assist the support of hybrid cloud IT infrastructure, servers, and networks (LAN/WAN/VLAN) to ensure high operational resilience, continuous performance, and strict compliance with IT security standards.
• Vendor & Service Partner Communication: Communicate with external technology providers and service vendors to support hardware maintenance, and high-quality service delivery.
• Modern Endpoint Lifecycle & Technology Deployment: Perform installation, configuration, upgrades, and routine maintenance for desktop/laptop computers (Windows), mobile devices, and peripherals, supporting modern digital workplace tools and technology rollouts.
• Agile Collaboration & Ad-hoc Operations: Participate in team Agile sprints, support digital transformation initiatives (including AI and RPA process enhancements), and execute ad-hoc operational tasks as assigned to support business continuity.

Requirements:

• Education: Higher Diploma or Bachelor’s Degree in Information Technology, Computer Science, or related technical disciplines.

• Experience: 1–3 years of experience in IT support or systems administration is preferred; proactive fresh graduates with strong technical fundamentals are welcome.

• Technical Knowledge & Skills:

  • Basic understanding of Windows Server, Active Directory / Azure AD, Windows 10/11, VMware, Veeam Backup, and Microsoft 365.
  • Basic understanding of network protocols and infrastructure, including TCP/IP, VPN, WAN, LAN, and VLANs.

• Language Skills: Good command of both written and spoken English, Cantonese, and Mandarin.

• Core Competencies: Can-do attitude, strong analytical mindset, excellent communication skills, adaptability to emerging technologies, and a proactive commitment to compliance and quality service.