Technical Support

Duties and responsibilities

• First-level support
• Answer SI questions by chat, call or remote session
• Troubleshoot common issues: phone registration, extensions and trunks, one-way audio, paging and zone problems
• Log every case and escalate hard ones to the Senior Tech or PM-Pre-sales assistance
• Help prepare BOMs/BOQs and basic topologies under supervision
• Check product specs and compatibility before quotes go out
• Join SI meetings to support the senior team and take notes Product knowledge and training
• Qualifications
• Graduate of IT, Electronics, Computer Engineering or a related course
• Basic IP networking: IP addressing, VLAN, SIP, PoE
• Willing to learn VoIP and PA systems, with good communication in English and Filipino
• Fresh graduates are welcome;
• 0 to 2 years of experience in VoIP, PA or IT support is a plus

Pay: Php20,000.00 - Php28,000.00 per month

Benefits:

• On-site parking
• Promotion to permanent employee

Work Location: In person