Technical Support Consultant (Android)

Summary of Role

V-Key is an internationally acclaimed software-based digital security company headquartered in Singapore and founded in 2011. Its pioneering mobile technology powers ultra-high-security solutions for digital identity, authentication, authorization for major banks, payment gateways, and government agencies.

We are also the inventor of V-OS, the world’s first and only true patented virtual secure element that uses advanced cryptographic and cybersecurity protections to comply with standards previously reserved only for expensive hardware solutions. It supports a wide range of use cases, including digital banking, national digital identity, digital tokens, Smart Nation, Card- less ATM withdrawals, and Mobile Document Signing.

We are looking for a Consultant (Client Android) as part of Customer Success and Support Department.

Duties and Responsibilities

• Work together with Technical Support Team and Cross-Functional teams to troubleshoot incident, problem and change management to ensure all reported issues are resolved as per pre-defined SLA
• Create and maintain API Bridge solution between V-Key SDK and cross platforms (i.e. Flutter, ReactNative, Cordova…)
• Manage V-Key Diagnostic Application including maintain, update application regularly
• Participate in the project with customer to support the integration of V-Key solution
• Provide on-call/remote support outside regular business hours as and when required.

Requirements

• Bachelor’s degree or equivalent experience
• Mininum 2 years of experience in building software for Android
• Experience in Java/Kotlin language foundation, experience working with JNI layer and C/C++ language is preferred.
• Experience working with external data sources, APIs, third-party libraries, JSON and RESTFul technologies.
• Familiar with Android development framework and tools for analyzing memory usage, performance issues, and crash symbolication/debugging
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
• Solid understanding of the full mobile development life cycle
• Experience with iOS development, cross platforms development (i.e. Flutter, React Native, Cordova, Kony…) would be a plus
• Utilize AI-powered development tools (i.e. Claude, Github Copilot) and emerging AI technologies to improve software engineering effectiveness, including coding, testing, debugging, documentation, performance optimization, and problem resolution would be a big plus.

Soft skills

• Able to handle pressures while working on high priority/critical incidents
• Able to handle pressures while working on high priority/critical incidents
• Work in a team environment
• Be smart, driven, curious, and empathetic support member
• Love to work with multi-national customers
• Good at interpersonal communication with strong verbal/written English skills
• Previous experience supporting software products and resolving complex technical queries
• Experience in a customer-facing role within a high-tech industry, ideally with direct exposure to troubleshooting technical issues
• Willing to work beyond business hours as and when required (Overtime benefit will be provided)
• Willing to travel oversea to work at customers’ site as required.