Technical Support Consultant

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world s leading SaaS, software, or hardware solutions? Join our community as a Technical Support Consultant on a short-term basis, with the potential to continue into a long-term collaboration. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let s see what it takes What you will do: Provide technical support via email and chat in a professional and efficient manner; Troubleshoot product issues and guide customers through solutions step-by-step; Identify whether an issue is related to the bulb, app, connectivity, setup, or user configuration; Ask the right questions to understand and diagnose the problem; Follow troubleshooting procedures while also using good judgment when the situation isn't covered by a standard process; Document customer interactions and troubleshooting steps clearly; Escalate complex or unresolved technical issues when necessary; Provide a positive, patient, and professional customer experience; Manage multiple conversations efficiently while maintaining accuracy and quality.

Desired Candidate Profile

• Excellent English communication skills (at least C1 for both spoken and written);
• At least 1 year of experience in technical customer support role;
• Previous video support experience would be plus;
• Tech-savvy mindset;
• Strong troubleshooting and problem-solving skills, with the ability to investigate issues and find effective solutions;
• Critical thinking and strong common sense, with a practical and analytical approach to resolving customer issues;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).