Technical Support Consultant

An intellectual property consultancy specializing in patent registration and legal protection for biotechnology and pharmaceutical innovations.

About IProPat

IProPat is an intellectual property consultancy specializing in patent registration and legal protection for biotechnology and pharmaceutical innovations. The company supports clients in protecting valuable intellectual property and managing technology-related information throughout the innovation and patent lifecycle.

Job Summary

IProPat is seeking a qualified and technically capable Technical Support Consultant to provide reliable technology support to employees, consultants, and clients. The successful candidate will troubleshoot hardware, software, networking, cloud applications, and user-access issues while helping maintain secure and efficient digital operations.

The role requires strong problem-solving abilities, professional communication, and the ability to explain technical solutions clearly to both technical and non-technical users.

Key Responsibilities

• Provide technical support to employees, consultants, and authorized clients.
• Diagnose and resolve hardware, software, network, and application-related issues.
• Manage and prioritize technical support requests and tickets.
• Assist users with operating systems, productivity applications, cloud platforms, and business software.
• Troubleshoot connectivity, VPN, email, authentication, and access-related issues.
• Support user account creation, password resets, permissions, and access management.
• Install, configure, update, and maintain approved software and devices.
• Document technical problems, troubleshooting steps, and solutions.
• Escalate complex technical issues to appropriate internal teams or external vendors.
• Monitor recurring issues and recommend improvements to reduce support incidents.
• Assist with cloud-based applications and secure digital collaboration tools.
• Provide users with clear guidance and basic technical training when required.
• Follow cybersecurity and data-protection procedures when handling sensitive information.
• Assist with technology onboarding and offboarding processes.
• Maintain accurate technical documentation and support records.
• Help evaluate and improve internal IT support procedures.

Required Qualifications

• Bachelor’s degree, technical degree, or diploma in Information Technology, Computer Science, Information Systems, Network Administration, or a related field.
• At least 2–4 years of experience in technical support, IT consulting, help desk, or a related position.
• Strong troubleshooting skills across hardware, software, operating systems, and networks.
• Experience with Windows and common productivity applications.
• Familiarity with Microsoft 365, Google Workspace, cloud applications, or similar platforms.
• Knowledge of basic networking concepts, including TCP/IP, DNS, VPNs, Wi-Fi, and connectivity troubleshooting.
• Experience with ticketing or IT service-management systems.
• Strong written and verbal communication skills.
• Ability to explain technical information clearly to non-technical users.
• Excellent analytical, organizational, and problem-solving abilities.
• Strong attention to detail and commitment to confidentiality.

Preferred Qualifications

• Experience supporting professional services, biotechnology, pharmaceutical, healthcare, legal, or intellectual-property organizations.
• Knowledge of cloud infrastructure and SaaS applications.
• Familiarity with cybersecurity principles, access controls, and endpoint security.
• Experience with Microsoft Azure, AWS, or other cloud platforms.
• ITIL, CompTIA A+/Network+, Microsoft, or other relevant technical certifications.
• Experience supporting remote and hybrid employees.
• Familiarity with document-management and secure collaboration platforms.
• Experience handling confidential business, legal, scientific, or technical information.
• Strong English communication skills are an advantage, particularly when supporting international clients or technology vendors.

Key Competencies

• Technical troubleshooting
• IT support and consulting
• Problem solving
• Customer service
• Analytical thinking
• Communication skills
• Network troubleshooting
• Cloud and SaaS support
• Cybersecurity awareness
• Documentation
• Time management
• Attention to detail
• Confidentiality and professionalism

What We Offer

• CLP 15,000–20,000 per hour
• Professional working environment
• Opportunity to support technology within the biotechnology and pharmaceutical intellectual-property sector
• Exposure to specialized digital tools and business systems
• Collaborative and technically focused workplace
• Opportunities for professional and technical development

How to Apply

Qualified candidates interested in the Technical Support Consultant position are invited to submit their CV/resumé highlighting their technical support experience, relevant certifications, IT qualifications, and professional background.

Sueldo: $15.000 - $20.000 la hora

Lugar de trabajo: Viajar de manera regular