Technical support customer service representative

The technical support customer service representative's main mission is to remotely collect and process requests from users experiencing difficulties with computer equipment. Reporting to the team leader, their mission consists of resolving technical operating and maintenance problems by addressing questions and providing technical solutions while adhering to quality and time constraints. Before assuming this role, comprehensive training is provided to prepare them for the responsibilities entrusted to them.

Desired Candidate Profile

Perfect command of the French language, with excellent oral and written communication skills. Strong listening and guidance skills. Good diagnostic and analytical abilities. Successful training relevant to the required technical skills. Required experience. Experience in technical support is desirable.