Technical Support (Customer Support)

As an IT Customer Support representative, you will play a crucial role in ensuring our merchants receive the best possible experience. Your responsibilities will include:

• Facilitating merchant onboarding, ensuring a seamless transition and comprehensive understanding of our services.
• Serving as the primary point of contact for merchants, addressing inquiries and providing timely, effective solutions.
• Investigating and troubleshooting technical issues, working collaboratively with internal teams to ensure swift resolutions.
• Ensuring high customer satisfaction by delivering outstanding service and proactively following up on feedback.
• Maintaining regular communication with merchants about updates, new features, and best practices.
• Creating and maintaining essential documentation related to support processes, FAQs, and troubleshooting guides.

Qualifications

To thrive in this role, you should possess:

• A Bachelor’s degree in IT, Computer Science, Business, or a related field.
• Strong verbal and written communication skills in both Thai and English.
• Available to work in shifts
• 1-3 years of experience in customer or technical support, preferably within the fintech or technology sectors.
• Effective problem-solving and troubleshooting abilities.
• Attention to detail and active listening skills.
• A customer-oriented mindset with a genuine passion for service excellence.