Technical Support Developer

Who you are

• Proven track record of innovative problem-solving in complex technical environments: resolving business-critical issues, designing architectural solutions, and identifying systemic problems before they escalate
• Advanced troubleshooting across diverse technical implementations, including API integrations and interpreting complex application logs, performance metrics, and network traces
• Strong development experience with demonstrated expertise in one or more of: JavaScript, Python, React, Node.js, or Go
• Deep technical knowledge of enterprise identity and access management, Linux, Windows, Active Directory, and authentication architectures
• Comprehensive understanding of cloud platforms (Azure, AWS) and advanced networking skills, including TCP/IP protocols, network configuration, and performance analysis
• Exceptional communication and technical leadership: engaging effectively at all organizational levels and influencing product direction. Technical degree in Computer Science, Cybersecurity, or a related field (or equivalent experience)

What the job involves

• Silverfort is on a mission to bring identity security everywhere – to every human, machine, and AI agent, both on-prem and in the cloud
• Our unique technology secures identities & access at runtime, in ways that weren’t possible before
• With the broadest identity security platform in the market, trusted by more than 1,000 customers including many Fortune 100 companies, Silverfort is uniquely positioned to lead the fast-growing identity security category
• Joining Silverfort means becoming part of a fast-moving team with a culture of innovation and collaboration, that goes above and beyond to help our customers and each other, on a journey to reshape the future of identity security
• We are looking for a Technical Support Developer to join our growing team
• In this unique role, you will work with our Support Engineers and respective R&D Teams to diagnose and help to resolve complicated product issues in customer environments
• You will also work with other groups such as Customer Success, Product Management, Sales and more to improve our overall product and technical processes
• Resolve complex, development-level technical support cases and own critical customer escalations, providing technical guidance and workarounds as needed
• Act as the technical bridge between Support and Development, leading root cause analysis on critical issues and driving the resulting product improvements
• Build and maintain advanced debugging scripts, tools, and internal tools for the support team
• Create and maintain comprehensive technical documentation for complex issue resolutions, keeping the internal knowledge base current
• Analyze support trends to identify recurring issues, propose data-driven product improvements, and contribute to long-term support strategy
• Develop and deliver advanced technical training for the support organization, and participate in on-call rotations, stepping in for leadership as required

Benefits

• Silverfort Care & Wellness: Employees’ wellbeing matters, which is why we reimburse up to $100 USD monthly for personal care and wellness
• Stock Options Plan: All permanent employees receive stock options since they are fundamental to our success
• Quarterly Recharge Days: In addition to your annual leave, we have quarterly recharge days so our entire team can enjoy a long weekend
• Volunteering initiatives: We believe in giving back, and offer paid leave to volunteer for a cause or charity of your choice
• Company events: We host the best parties, QBRs, SKOs and more. Check out our photos to see some of the fun we’ve had together over the years
• Personal Development Sessions: Learn new skills and tools with our quarterly workshops and personalized development programs