Technical Support (Dispatch) | BGC - Night Shift

About the role

The Maintenance Dispatcher receives and processes maintenance work orders by telephone and computer, ensuring requests meet required criteria and are accurately entered into the work order system. This role strategically creates schedules and coordinates service technicians to job sites, maintaining efficient communication and workflow throughout the day. The Maintenance Dispatcher also keeps detailed records, maintains logs for maintenance calls, vehicles, and equipment, and ensures timely completion of service requests across the company's locations.

Key responsibilities

• Dispatch and schedule service technicians in a manner that maximizes efficiency and productivity
• Strategically schedule and assign service technicians to station maintenance calls
• Forecast workload for two to three days in advance to ensure coverage and preparedness
• Maintain the dispatch board and schedule for real-time visibility into open and completed work orders
• Receive work orders by phone or computer and assess maintenance needs
• Create dispatch tickets and issue purchase orders as required
• Follow up on all open calls to ensure timely completion and documentation
• Answer inbound calls from Station Managers and assess their maintenance needs
• Respond to overnight messages and prioritize urgent repairs
• Coordinate with vendors for parts, supplies, and equipment as necessary

Qualifications

• Strong critical thinking and problem-solving abilities
• At least 1 years technical support/customer service experience
• Excellent organizational and multitasking skills with the ability to handle frequent interruptions
• Ability to diffuse and manage stressful or volatile situations professionally
• Effective communication and interpersonal skills across all levels of the organization
• Commitment to safety in the workplace; ability to follow safety protocols and report unsafe conditions

Benefits

• Health Insurance/HMO
• Unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leave