Technical Support (Domisili Bali)

About the role

This role involves installing, configuring, and troubleshooting hardware, software, systems, networks, printers, and scanners. You will monitor and maintain computer systems and networks, respond to issues and service requests in a timely manner, and provide technical support as needed by the company both directly and via telephone.

Key responsibilities

• Install, configure and troubleshoot hardware, software, systems, networks, printers, and scanners
• Monitor and maintain computer systems and networks
• Respond to issues and service requests in a timely manner
• Report issues and coordinate with Supervisor, Lead and Infrastructure
• Provide technical support needed by the company (directly or via telephone)
• Repair and replace equipment as required
• Troubleshoot technical problems
• Test new technology and conduct tests on potential new support tools for employees

About you

• Deep knowledge of Linux (Preferred Ubuntu)
• Experience using databases such as SQL Server
• Experience installing OS and cloning
• Familiar with remote access using SSH clients for Windows
• Strong technical skills and deep knowledge of IP, VOIP protocols, and communication network troubleshooting
• Experience in the Parking Industry is an added value
• Strong interpersonal and problem-solving skills
• Can do attitude and willingness to learn
• Experience in scripting languages such as Perl, Python or BASH
• Willing to work in Bali with a shifting system