H
Hiresquad
Technical Support Engineer 1
Skills
CRM
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹350,000 – ₹500,000 / year
Location:
Pune, Maharashtra, India
Work mode:
Onsite
Published on:
11 August 2026
What they need
Roles and Responsibilities :
- Provide technical support to customers through phone, email, or chat channels.
- Troubleshoot and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals.
- Collaborate with internal teams to escalate complex cases and ensure timely resolution of customer queries.
- Document all interactions with customers using CRM software for accurate tracking and reporting.
Job Requirements :
- 1-3 years of experience in international technical support or a similar role.
- Strong knowledge of Windows troubleshooting and basic networking concepts.
- Excellent communication skills for effective voice support over the phone or via video conferencing tools like Zoom/Skype.
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