Technical Support Engineer 2 (TAC) - Encora

Opportunity with Encora | Technical Support Engineer II | Noida | 6+ Years

Dear Candidate,

We are currently hiring for a Technical Support Engineer II role with Encora, Noida.

Position Details

• Role: Technical Support Engineer II TAC
• Experience: 6+ Years
• Location: Noida
• Work Mode: 5 Days WFO
• Shift Timing: 2:00 PM – 11:00 PM

Key Skills

macOS & Windows | Google Workspace | JumpCloud/MDM | Slack | Jira | Zoom | Google Meet | Endpoint Support | Identity & Access Management

Role Highlights

• Provide Level 2 technical support for macOS and Windows endpoints, including provisioning and troubleshooting.
• Administer Google Workspace, including user provisioning, groups, and device policies.
• Manage endpoint and identity platforms such as JumpCloud or similar MDM/directory solutions.
• Support Slack administration, including user onboarding/offboarding and app integrations.
• Handle incidents, service requests, and escalations through Jira or similar ticketing platforms.
• Provide timely technical support to users in hybrid and remote work environments.
• Administer and troubleshoot Zoom, Google Meet, and video conferencing solutions.
• Support conference room AV hardware and coordinate with vendors when required.
• Maintain troubleshooting guides, support documentation, and IT playbooks.
• Ensure SLA compliance while delivering effective and timely resolution of technical issues.

Ideal Candidate

• 6+ years of relevant technical support experience.
• Strong hands-on experience with macOS and Windows endpoint support.
• Experience administering Google Workspace is mandatory.
• Exposure to JumpCloud or similar MDM/directory platforms is preferred.
• Good understanding of IT ticketing, incident management, and SLA processes.

Interested candidates are invited to apply for this opportunity with Encora.

Regards,
Shreyanshi