Technical Support Engineer (APAC)

About the role

This role will serve as the primary technical contact for customers and distribution partners across the APAC region, providing support, troubleshooting, training, and installation assistance for innovative technology solutions in healthcare, rehabilitation, research, and sports performance environments.

Key responsibilities

• Provide technical support for hardware and software products via phone, email, and remote support channels.
• Diagnose and resolve product-related issues, ranging from routine enquiries to complex technical problems.
• Collaborate with Engineering, Product, and Customer Experience teams to troubleshoot and resolve customer issues.
• Build and maintain strong relationships with customers and distribution partners through responsive and professional support.
• Manage and document support cases accurately within internal systems.
• Identify recurring issues and provide customer feedback to support product and process improvements.
• Develop a strong understanding of products, technologies, and customer applications.
• Support product installations, troubleshooting, and customer training as required.
• Travel occasionally within the APAC region for onsite customer support and project activities.

About you

• Diploma or Degree in Engineering, Engineering Technology, Biomedical Engineering, Computer Engineering, Mechatronics, or a related technical discipline.
• Prior experience in technical support, customer support, field service, applications support, or a similar customer-facing technical role.
• Strong troubleshooting and analytical problem-solving skills.
• Good understanding of mechanical and electrical systems.
• Excellent written and verbal communication skills in English.
• Ability to explain technical concepts to both technical and non-technical audiences.
• Strong organisational skills and ability to manage multiple priorities.
• Self-motivated and comfortable working independently in a remote environment.
• Willingness to travel internationally within the APAC region.