Technical Support Engineer – CCTV & Network Systems

About the role

We are currently hiring two Technical Support Engineers to join our team in Bangkok. Provide technical support, product configuration, customer training and project-delivery coordination for Dahua's CCTV and network solutions.

Key responsibilities

• Introduce new product features and assist customers in selecting and configuring suitable products.
• Coordinate with product and solution teams to recommend appropriate product models based on customers' BOQ lists and technical requirements.
• Respond to customer enquiries and troubleshoot technical issues.
• Train customers' technical teams on Dahua products and solutions.
• Gather customer requirements and feedback and communicate them to the product team for product improvement.
• Work closely with sales teams to analyse customers' technical and operational requirements.
• Prepare project-delivery plans and monitor project progress according to Dahua's scope of work.
• Support sales teams in reviewing project status, identifying potential risks and proposing solutions.
• Coordinate internal and external resources to provide effective technical support.
• Work with the marketing team to promote Dahua's technologies, solutions and products and collect market feedback.

About you

• Bachelor's degree in Engineering, Information Technology, Computer Science or another relevant technical field.
• At least one year of relevant experience in technical support or technical engineering.
• Experience supporting network, telecommunications, computer or related systems.
• CCTV technical-support experience is highly preferred.
• Familiarity with cameras, DVR/NVR equipment and device connectivity.
• Knowledge of routers, switches, IP addresses, network diagnostic tools and serial-port tools.
• Proficient in Microsoft Office.
• Fluent English communication skills, including speaking, reading, writing and listening.
• Strong presentation, product-training and customer-service skills.
• Able to troubleshoot problems, coordinate resources and work effectively with sales and technical teams.