Technical Support Engineer - CCTV (Matrix)

• Experience in technical support for security, surveillance, access control, or time attendance solutions.
• Basic knowledge of CCTV and related security products.
• Good troubleshooting and problem-solving skills.
• Customer-oriented with good communication and coordination skills.

Roles & Responsibility

• Provide online technical support for Matrix Access Control, Time Attendance, and CCTV products.
• Troubleshoot hardware, software, connectivity, and configuration-related issues.
• Support customers and system integrators with product installation, configuration, and commissioning.
• Diagnose issues related to biometric devices, attendance systems, access control devices, and CCTV systems.
• Assist with device integration, network connectivity, and basic system configuration.
• Coordinate with internal technical and product teams for complex technical issues and escalations.
• Conduct product demonstrations and provide basic technical training to customers and partners.
• Maintain proper documentation of technical queries, resolutions, and customer interactions.

Required Qualification: Diploma / Bachelor’s degree in Electronics, Electrical, IT, or a related field.

Required Experience: 1+ Yrs

Base Location: Ahmedabad

Salary:

[email protected] | (+91) 7285 015 015