Technical Support Engineer

Responsibilities:

1. Manage all technical aspects during the distribution or projects of Hikvision products;
2. Provide products demo, service, maintenance, and upgrades for customers;
3. Create, manage and contribute to technical support guides and supporting troubleshooting documentation as needed;
4. Provide product and solution training for customers and users;
5. Responsible for project management and project delivery;
6. Other job related to technical issues

Qualifications:

1. Bachelor or above degree in computer science, electronics, telecommunications, or information systems is preferred. Fluent in English.
2. At least 2 years' experience in technical support, familiar with security products;
3. Solid knowledge and technical skills in computer science, electronics, telecommunications, or information systems;
4. Exceptional communication and presentation skills; customer service skills and awareness.; work well under pressure.