Technical Support Engineer

About Nexcess Nexcess provides specialty cloud solutions for organizations where performance and compliance have to coexist. We serve businesses worldwide, from agencies scaling client sites to enterprises running mission-critical operations. We've built our reputation on deep technical expertise and genuine partnership with every client we work with. Behind every environment we manage is a team of people who take the craft seriously and keep showing up when it matters.

About The Role

• Servers.com, powered by Nexcess, delivers specialized Infrastructure as a Service solutions for organizations where performance, scalability, and reliable execution are essential. As part of Nexcess, Servers.com contributes deep infrastructure expertise to a broader cloud technology organization serving businesses worldwide. Our platform provides compute, storage, and networking services across the US, Europe, and Asia, with access to premium server hosting solutions in more than 26 data centers globally. We support leading enterprises and high-growth companies across industries including Big Data, AdTech, FinTech, Gaming, iGaming, Blockchain, and Streaming. We are looking for a technical support engineer in Bratislava.

Location: Remote

Employment type: Permanent, Full-time

Pay Range: $1300-2000

Requirements – your English is sufficient for e-mail correspondence;

– you are attentive to details, able to search and analyze information;

– you have a deep understanding of how the Internet and networks work;

– experience with Linux operating systems (Ubuntu, CentOS, Debian);

– knowledge of working in the Linux terminal.

We will welcome you to our team if you want to learn: – system administration of servers from anywhere in the world;

– diagnose hardware, software and network server issues;

– work with hardware monitoring;

– work with cloud technologies.

We Offer – work in a team of professionals at international level;

– comfortable working conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow;

– mentor assistance, learning modern IT technologies;

– individual vocational training plan for 12+ months;

– opportunity to practice and improve your English;

– сompetitive salary and all necessary equipment;

– remote work from Bratislava with the possibility to use our co-working space;

– support of legalization in Slovakia if needed.

Disclaimer This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Nexcess reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”.

Equal Employment Opportunity Policy Nexcess is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.