TECHNICAL SUPPORT ENGINEER

RESPONSIBILITIES

• Install, configure, and maintain CCTV surveillance systems.
• Troubleshoot hardware and software issues related to CCTV systems.
• Provide remote and on-site technical support to clients.
• Assist with network setup for IP cameras, NVRs, and DVRs.
• Perform system diagnostics and root cause analysis for faults.
• Ensure proper integration of CCTV systems with other security solutions.
• Conduct firmware updates and software patches for security enhancements.
• Guide customers through troubleshooting steps and best practices.
• Maintain documentation of installations, configurations, and support cases.
• Technical support of video management systems (VMS).
• Assist with system design and recommend appropriate CCTV solutions.
• Train clients and end-users on system operation and maintenance.
• Ability to read and interpret technical drawings and system layouts.
• Ability to work in various environments, including outdoor and high-altitude locations.

REQUIREMENTS

• Qualifications - Diploma or degree in Electronics, IT, or a related field (preferred).
• Understanding of analog and IP-based CCTV systems.
• Understanding of networking concepts (IP addressing, subnetting, PoE, routers, switches).
• Understanding of video management software
• Knowledge of cabling, connectors, and power supply requirements.
• Familiarity with remote viewing configurations (port forwarding, DDNS, VPN).
• Strong problem-solving skills and attention to detail.
• Basic knowledge of access control and alarm systems (a plus).
• Prior experience in CCTV installation, maintenance, or technical support (a plus).