Technical Support Engineer

What will you do?

• Service Excellence: Oversee after-sales repair service providers, ensuring strict adherence to performance benchmarks and service KPIs.
• Technical Stewardship: Provide expert technical support for TV Display, Home AV, and Digital Imaging products, resolving complex issues to uphold the Sony standard.
• Project & Quality Leadership: Partner with cross-functional teams to deliver B2B technical solutions, execute product rework projects, and spearhead initiatives for ongoing quality improvement.
• Data-Driven Insights: Transform service and quality data into actionable intelligence using advanced Excel, Access, and Power BI analytics.
• Capacity Building: Develop and deliver technical training programs for our service partners, frontline teams, and B2B clients to ensure product mastery.
• Regulatory Liaison: Act as a key point of contact for local regulatory bodies (EMSD, OFCA) and our manufacturing divisions regarding product compliance and safety standards.

What a successful candidate looks like?

• Qualifications: Degree or Higher Diploma in Electronic, Electrical, Computer Engineering, or a related discipline.
• Experience: Proven experience in technical support, service engineering, quality analysis, or after-sales service environments.
• Technical Proficiency: Solid foundation in electronics, systematic troubleshooting, and quality management principles.
• Analytical Edge: Strong aptitude for data analysis; proficiency in Excel, Access, and Power BI is a significant advantage.
• Soft Skills: A self-motivated problem solver with a customer-centric mindset and the ability to operate effectively both independently and within a team.
• Communication: Fluent in Cantonese and English; proficiency in Mandarin is highly desirable.

Why joining Sony?

Sony's People Philosophy as Special You, Diverse Sony:

Sony is a place where each and every one of our unique individuals can grow and be challenged. Sony's People Philosophy as “Special You, Diverse Sony”, each of the unique individuals and Sony that embraces diversity, will grow together centered on Purpose. The talented individuals who create emotion, and ‘You’ are the one who plays the leading role. The independent and diverse individuals are welcomed, and new value is created. We offer many opportunities for you to reach their full potential and has a corporate culture that supports challenges.

Do you want to grow with our amazing team? We sincere invite you joining us to create more glorious and fill the world with emotion, through the power of creativity and technology. Apply Now and build your career with us!

What We Offer:

As a caring company, we are committed to providing engaging and work-life balance environment, competitive remuneration, comprehensive fringe benefits, and progressive career opportunities to our people.

Our benefits include:

• 5-day work week
• Flexi Working Hours
• Work From Home -  2 days per week
• 13th Month Salary and Performance Bonus
• Annual Leave and Company Holidays
• Group Medical, Dental and Life Insurance; Physical Check-up
• MPF/ORSO Scheme
• Comprehensive Staff Engagement Programs, e.g. Overseas Company Outing, Staff Activities
• Training and Development Opportunities

We offer competitive remuneration package to the successful candidates. Interested parties please send full career details, present and expected salary by clicking “Apply Now”:

Sony Corporation of Hong Kong Limited
Human Resources Manager, 18/F, C-Bons International Center, No. 108 Wai Yip Street, Kwun Tong, Kowloon

(We are an equal opportunity employer and welcome applications from all qualified candidates. Any personal data provided will be used for recruitment related purposes only and will be treated in strict confidence. Applicants who are not notified within 3 months may consider their application unsuccessful and all related information will be destroyed.)