Technical Support Engineer

Technical Support Engineer

Hiring Company: TimeTec Computing Sdn Bhd
(This position will be based at our subsidiary company, ZKTeco Malaysia)

ZKTeco Website: https://www.zkteco.com.my/

Work Location:
No. 21, Jalan Kenari 13C,
Bandar Puchong Jaya,
47100 Puchong, Selangor

About ZKTeco

ZKTeco is a globally recognized provider of biometric verification technologies and intelligent security solutions. Our product portfolio includes Time Attendance, Access Control, Smart Lock, CCTV, Parking Management, Turnstile, Walk-through Metal Detector, X-ray Inspection Systems, and Integrated Security Management Platforms.

As our business continues to grow in Malaysia, we are looking for a passionate and skilled Technical Support Engineer to join our team.

Job Responsibilities

• Provide pre-sales and after-sales technical support to customers, distributors, and system integrators.
• Install, configure, commission, and troubleshoot ZKTeco hardware and software solutions.
• Conduct product demonstrations and technical training for customers and business partners.
• Assist the sales team in designing system solutions and preparing technical proposals.
• Diagnose and resolve hardware, software, networking, and system integration issues.
• Provide remote technical support via phone, email, WhatsApp, and remote desktop tools.
• Perform on-site technical support and commissioning when required.
• Work closely with the China headquarters and product teams to resolve technical issues.
• Test new products and provide feedback on product performance.
• Prepare technical reports, installation documentation, and user guides.
• Ensure customer issues are resolved promptly while maintaining a high level of customer satisfaction.

Job Requirements

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Electronics Engineering, Electrical Engineering, or a related discipline.

• At least 1–3 years of experience in technical support, system integration, IT infrastructure, or security systems.

• Fresh graduates with strong technical knowledge are welcome to apply.

• Basic knowledge of:

  • TCP/IP Networking
  • Windows Operating System
  • SQL Database (MySQL/MS SQL is an advantage)
  • Access Control, Time Attendance, CCTV, or Security Systems

• Strong troubleshooting and problem-solving skills.

• Good communication skills in English. Mandarin is an added advantage for communicating with headquarters.

• Willing to travel within Malaysia for customer support and project implementation.

• Possess a valid driving licence.

Preferred Qualifications

• Experience in Access Control, Time Attendance, CCTV, Parking Management, Smart Lock, or Turnstile systems.
• Knowledge of system integration and API integration is an advantage.
• Experience in customer training and technical presentations.
• Professional, responsible, and customer-oriented.

Benefits

• Competitive Salary
• Performance Bonus
• EPF, SOCSO & EIS
• Medical Claims
• Annual Leave & Medical Leave
• Professional Training & Career Development
• Opportunity to work with an international security technology company
• Friendly and supportive working environment