Technical Support Engineer

COMPANY

Media Display Solutions, a brand of United Neon Advertising, Inc., provides an array of display screens for various use and application to help clients choose the right displays for more effective communication.

MDS is all about making a difference in customer service and as the pioneer of out-of-home advertising business in the Philippines, we are now ready to serve your 3D Naked Eye LED Billboard needs from display and hardware specification to supply and installation of LED Screen where you can advertise your 2D and 3D executions for your brand.

CULTURE

United Neon has a unique work culture where we value our employees' holistic development. You'll not only get to enjoy having a life outside of work, but also gain transformative experiences in all other aspects in life such as your emotional, mental, spiritual, physical, and financial wellbeing. Business is important, but so is the wellbeing of our employees.

What we're looking for

We're looking for a highly resourceful technical support engineer that can assist the Media Display Solutions' Team on delivering above expected outcomes and is very particular in details.

Duties and Responsibilities:

1. Provides technical support to MDS clients.

• Assist Sales Engineers in performing product demonstration and site ocular.
• Develop and implement audio-visual integrated solutions.
• Translate customer needs and requirements to system, component, and software solution specifications.
• Quality checking of media display units prior events and/or projects.
• Conducts installation, configuration and dismantling.
• Conducts troubleshooting, repairing and preventive maintenance activities.
• Conducts network diagram planning and drawing.
• Conducts user training of both software and hardware in coordination with the assigned Solutions Engineer.
• Prepares post project reports including photo and video of task completed.

2. Establishes good relationship and coordination with the Project Manager, Solution Engineers, Sales team, internal divisions, and contractors.

• May supervise contractors’ work from time to time.

3. Provides technical support to UN-owned, partnered, and contracted media display solutions.

• Quality checking of media display units prior to events and/or projects.
• Conducts installation, configuration and dismantling.
• Conducts troubleshooting, repairing and preventive maintenance activities.
• Conducts network diagram planning and drawing.
• Prepares post project reports including photo and video of task completed.
• Perform Content Management.

4. Provides routine checks of all UN-owned LED sites.

• Photo and Video Taking as required.
• Conducts site maintenance and equipment inventory.

5. Monitor Spare Parts inventories and submit monthly reports.

6. Conducts repair of spare parts and accessories.

7. Provides assistance in product testing and analyzing.

8. Performs other related tasks such as those listed below, but not limited to:

• Provides effective business development and professional sales service, proposals and submissions, contract, develop customer relation and representation for UN products and services.
• Make a monthly calendarized work coverage plan.
• Maintain organized and accurate filing of data and documents.
• Maintain confidentiality as to its appropriateness to documents, information, files and data involving United Neon and its engagement.
• Initiate and answer communications within the team and to other departments as it may be necessary to involve along the course of its duty.
• Help team to provide production and accomplishment based on KPI.
• Make regular business report.

Educational Background and Work Experience:

1. Bachelor’s degree in Electronics Engineering or any related course.

2. Minimum 2–3 years of technical support, system maintenance, or field engineering experience, preferably in audiovisual, display, or LED system operations.

3. Experience in aftersales operations, project implementation, or client support is highly preferred.

4. Experience in supervising contractors or coordinating with external service providers is an advantage.

5. Experience in SLA-based service delivery and licensed Engineer are advantage.

Key Competencies and Skills Needed:

1. Good electrical and electronics background

2. Strong technical understanding of Audio-Visual solutions

3. Computer literate

4. Proficiency in using MS Office

5. Excellent interpersonal and communication skills and is comfortable dealing with a variety of end users and stakeholders

6. Excellent in analytical and problem-solving skills

7. Excellent time management skills

8. Good eye for details

9. Unimpaired color vision

10. Able to work independently and follow through on assignments with minimal supervision.

What you can expect

We offer a wide array of benefits such as 30 days Paid Time Off, HMO, Car plan, employee discounts, Fitness programs, annual Christmas gifts, performance incentives, and corporate bonuses.