Technical Support Engineer

• Location: Shah Alam
• Working hours: Mon-Fri 9.00AM-6.00PM
• Working in established MNC iGaming Company!

Responsibilities :

• Perform onsite level 1 corrective and preventive services for the assigned territories and within schedule, under mentor’s guidance.
• Ensure customer satisfaction with after-sales service by prioritizing issues based on severity and key customers.
• Responsible for Footprints ticket creation and regular updates.
• Assist customer in resolving their issue via internal knowledge base.
• Ensure that issues are handled within the agreed service level agreement timeframe.
• Complete service reports for every support assignment and consolidate the reports for spare parts billing and inventory reconciliation.
• Build and maintain a good working relationship with customer during the visits, proactively identifying their underlying technical needs and communicating effectively on complex technical issues with the customers to build long-term trust and confidence.
• All service reports and complex diagnoses will be guided/ reviewed by a mentor before customer submission.

Requirements :

• 1 - 2 years of professional experience in technical issue management in Systems and Electronic product.
• Minimum Qualifications: Diploma in Software Engineering/IT/Computer Science or equivalent.
• Working experience in technical support.
• Demonstrate strong problem skill set.
• Demonstrate strong client handling skill set.
• High level of self-discipline for remote work arrangements.
• Excellent communication skills to coordinate with L1 and L2 support teams in Malaysia KL and Singapore office.
• Able to travel overseas and other states in Malaysia

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to ••••@trustrecruit.com.my or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

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