Technical Support Engineer

Role & responsibilities

• 365x24x7 monitoring and IT operation support of the server hardware and operating systems.
• Operating System (AIX, Windows, Linux, VMware) L1 administration and monitoring, Log
  collection and Analysis.
• Hardware issues fixing and OEM/CAMC vendor coordination.
• Installation and Re-installation of the server and Desktop and other hardware in the event of system crash/failures.
• Backup / Restore Operations (Manual /Automated)
  Facilitate required support infrastructure for hosted application
  Troubleshooting day to day IT issues on web services, mail services, applications software,
• Application Monitoring and Backend services Mail, messaging
• desktop/server relationship issues and overall aspects of IT environment.
  Establishing, updating and maintaining DR servers ers for various critical servers (PLM, Mail,)
  The support engineers deployed as part of the contract may require to
  work in ADA Campuses
• Temp clearance, Housekeeping and Reboot the servers as per the operation manuals
  Starting of Databases, Applications
  Verification of working of PLM Applications
  Checking Campus Network Availability
  Checking external network links (P2P, dedicated, ISP Links)
  Checking the DRONA Connectivity
  Periodical Monitoring of Server Health
  Periodic Monitoring of Network Health
  Performing Data Restore Operations
  Perfuming the on-demand backups for failed schedules
  Controlled File Transfer Activities from Internet to Intranet vice Versa
  Performing the operations related to Peripherals.
  Backup Media Management