Technical Support Engineer

Function One Computer Services was established in 1999.  We're a leading IT managed service provider in Asia, offering a wide range of services including MSP (Infrastructure), MRSP (Retail), MSSP (Security) and IOT.  We have set up our offices, helpdesk centres and SNOC (Security & Networking Operations Centre) in Hong Kong, Macau, Foshan, Shanghai, Guangzhou, Taipei, Singapore and Malaysia.

We have a very energetic and relaxing team and environment.  If you want to join an IT company with the expertise and offering of the most holistic solutions and services, where your unique talent and value will be recognized, Function One Computer Services will be your choice.

What are you waiting for?  Move your career forward and join us!

https://www.f1.hk

Responsibilities:

• Answering and qualifying calls, tickets and emails
• Transferring necessary information for handling by level 2 support or another service
• Preparing, installing, setting up workstations, printers and phones
• Inventory management
• Recording incidents using an ITIL framework tool

Requirements:

• A university degree in computer engineering / telecommunications or systems & network administration at a technical level is required
• ITIL training or equivalent experience in ITIL applications such as Global ServiceNow
• Understanding of processes used within ITIL that structure ITS service delivery
• Advanced written and spoken English proficiency
• Attention to details with good organizational skills, analytical ability and interpersonal skills

Interested parties, please click "APPLY NOW" and send detailed resume indicating your expected salary and date of availability.

Personal data collected will be treated in the strictest confidence and be used for recruitment related purpose only.