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Technical Support Engineer

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Remote

Technical Support Engineer

Talentstream

Technical Support Engineer

Skills

JavaITILCompliance

2 months ago

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Important information


Contract type:

Permanent

Salary:

₹900,000 – ₹1,200,000 / year

Location:

Delhi, India

Work mode:

Remote

Published on:

25 August 2026

What they need


Responsibilities

  • Manage ITIL-based change and problem management processes.
  • Coordinate standard, normal, and emergency changes with stakeholders.
  • Lead CAB meetings and ensure process compliance.
  • Perform RCA, trend analysis, and preventive action planning.
  • Provide L1/L2 application and production support.
  • Resolve incidents and coordinate with technical teams.
  • Prepare operational dashboards, MIS reports, and SLA tracking.
  • Drive service improvement and ensure production stability.

Requirements

  • Experience in IT Application/Production Support.
  • Strong knowledge of ITIL, Change, and Problem Management.
  • Experience with Java, RDBMS, Struts, and middleware technologies.
  • Technical support experience via voice, email, and web.

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