Technical Support Engineer

About Us

Direct Access Solutions Sdn Bhd is a fintech-focused software and services company providing solutions and technical services for futures, options and derivatives trading. Our offerings include trading platforms, risk management, clearing services, market data distribution, order management, back-office systems and API integration. We serve regulated financial markets and value stability, reliability and delivery quality.

Responsibilities

1. Handle business logic / application-level issues in trading systems; identify root causes and provide solutions to customers.
2. Provide L2 technical support via tickets/remote sessions/calls; collaborate with System Operations Engineers to close issues end-to-end.
3. Use SQL Server for data queries, reconciliation and analysis to support troubleshooting, investigation and historical lookups.
4. Develop Python scripts/tools for log analysis, data processing, API calls, batch jobs and automated diagnostics.
5. Maintain and enhance internal operations/support systems; implement features and integrations using .NET (C#) or Java.
6. Create and maintain technical documentation and knowledge base: FAQs, runbooks, troubleshooting guides, release notes, etc.
7. Support testing/verification and production releases; assist with release planning, risk assessment and rollback procedures.
8. Summarize customer feedback and requirements, and work with product/engineering teams for continuous improvement.

Requirements

Basic

• Bachelor’s degree or above in Computer Science/Software Engineering/Information Systems/FinTech or related fields.
• At least 1 year of experience in technical support/application operations/software development (excellent fresh graduates may be considered).
• Strong self-learning ability and analytical thinking; able to understand complex business logic quickly.
• Must be willing to work rotating shifts (24-hour operations, 5-day work week).
• Shift allowance is provided for morning and night shifts.
• Hybrid Work Arrangement: Employees may be eligible to work from home after successfully completing training and demonstrating the ability to work independently, subject to operational requirements.

Must-have Skills

• Strong Windows administration and service configuration skills (e.g., IIS, Task Scheduler).
• Solid SQL Server skills: independent query writing; understanding of stored procedures/views; basic performance and troubleshooting awareness.
• Python scripting skills to build practical tools for data/log analysis and automation.
• Development skills in .NET (C#) or Java to contribute to internal system maintenance and feature delivery.

Nice-to-have

• Experience with trading/clearing/risk systems in financial markets.
• Experience with REST API/WebSocket troubleshooting and integration.
• Knowledge of Linux, Docker, or cloud platforms (AWS/Azure).