Technical Support Engineer

• Qualification: BE (Mechanical/Instrumentation)
• Experience: 2–5 years

Job Responsibilities :

• To diagnose and troubleshoot customer technical problems, Install and provide machine training to customer, Handle customer complaints and prepare reports on customer issues.
• Resolve customer issues either using remote access or by visiting on site.
• Communicate customer via SMS, Call, e-mail.
• Properly escalate customer issues with respective department and monitor it and close the loop with customer.
• Verify/Crosscheck the trials reports of the machine submitted by respective department.
• Conduct trials on behalf of customer and Verify/Crosscheck the machine as per FAT (Final Acceptance Testing) Document /KOM/ Client Requirement DOC.
• Prepare trial report of the machine and highlight the concern to respective department.
• Perform Installation and commission of machine at client side after successful FAT.
• Provide training and trials to customer.
• Provide services, AMCs, Spare to customer to increase company revenue.
• Generate new enquiries and properly escalate it to sales depart.
• Maintain Customer related data.

Skills

• Ability to read, interpret and accurately respond to technical specifications related vision system.
• Ability to effectively present information and respond to questions from internal personnel and customers.
• Knowledge of industry engineering standards and capabilities.
• Good oral and written communications skills; able to provide succinct and accurate technical communications.
• Excellent presentation skills.
• Strong computer skills (MS Office, other technical applications).
• We encourage applicants to apply for this job who are ready to travel extensively, should have bike, car, scooter.

For any queries, email to [email protected]