Technical Support Engineer

About our company

Power a New World

OUR VISION

The world is at the intersection of major paradigm shifts toward renewable energy, electrification, and new energy. ‘Power a New World’ is a call to the future amid these changes.

EcoFlow believes in an aspirational, eco-friendly, and technologically driven future that every individual can own. EcoFlow’s meaningfully innovative power solutions are designed to bring a positive impact on individuals, families and society at large.

OUR MISSION

To lead as a reliable and trusted energy companion for families and individuals around the world.

We aim to empower our users with meaningful innovation, helping people across the world to live, dream, and explore without limits.

How It All Started

In 2017, a multidisciplinary team of engineers, with vast experience and expertise in the battery industry, formed EcoFlow. United in the belief that access to power is a fundamental human right, the group began developing solutions to relieve global populations from power insecurity. Today, as an eco-friendly energy solutions company, EcoFlow leads the way with industry- defining portable power stations, solar technology, the world’s first portable home battery with an expandable ecosystem and various smart devices.

Who are we?

We are a young, aspirational and diversified team with a global vision. We aim to empower EFers at the outset, to empower our users through our innovative products and services, and to eventually empower the whole ecosystem and the world. Embracing these ideals, we believe the possibilities of the future are endless as we move, promote, and evolve. We will work with a devoted, open, passionate, and brave mindset to create innovative and reliable products and services driven by clean energy. We do this in an effort to transcend limitations and explore the infinite possibilities in life for millions of families across the world, which will ultimately facilitate the fulfillment of our ecological responsibilities and commitment to the world’s sustainability. Each and every EFer's skills can be honed to perfection in the ocean of diversified opportunities and challenges in this process.

We welcome and appreciate all EFers who are ambitious, pragmatic, and bold to deliver our goals as a team. Together, Let's Power a New World！

Your Challenges:

1. Provide remote and on-site after-sales technical support for residential energy storage products across the UK, troubleshooting and resolving customer technical issues.
2. Collect and consolidate product and quality issues reported from the field, and escalate relevant findings to headquarters teams for further analysis and resolution.
3. Maintain localized FAQs and on-site operation guidelines, and implement repair and technical manuals provided by headquarters.
4. Deliver new product and technical training to local channel partners and installers.
5. Collaborate closely with local sales teams to manage urgent after-sales issues and customer complaints, ensuring smooth project delivery and a positive customer experience.

Your profile includes:

1. Bachelor’s degree preferred, ideally in Electronic Engineering, Automation, or another relevant technical discipline.
2. A minimum of 2 years of experience in technical support, technical service, or field after-sales service.
3. Willingness to travel within the UK as required for on-site technical support.
4. Fluent written and spoken English; Chinese language proficiency is a strong plus.
5. Experience in residential energy storage, solar PV, inverters, batteries, or related renewable energy technologies is preferred.