Technical Support Engineer

About PMW Group:

PMW Group of Companies is a Malaysia-based organization with over four decades of experience in the design and fabrication of concrete poles, piles, and moulds. Over the years, the Group has expanded into advanced lighting solutions, including LED and solar street lighting systems. Committed to innovation, quality, and customer satisfaction, PMW Group continues to grow as a trusted and forward-thinking partner in delivering reliable infrastructure and lighting solutions locally and internationally.

Employee Benefits:

• Annual Bonus Payments
• Health & Wellness Benefits
• Insurance Coverage (Group Personal Accident Policy)
• Bereavement contribution
• Congratulatory contribution
• Professional Development
• Free Parking
• Monday - Saturday (6.5 Day Work Week)

Summary of Duties / Responsibilities:

• Provide technical support for product, site, quality and customer-related issues.
• Attend to customer technical inquiries, complaints and site issues, and recommend appropriate solutions.
• Conduct site visits, inspections and technical investigations when required.
• Lead, coordinate and monitor site repair and rectification work to ensure proper repair methods, quality and timely completion.
• Assess product defects or damage at site and recommend suitable repair methods and corrective actions.
• Coordinate with QA/QC, Production, Engineering, customers, contractors and relevant parties on technical and repair matters.
• Investigate product non-conformities and customer complaints, conduct root cause analysis and recommend CAPA.
• Prepare technical proposals, repair methods/method statements, inspection records and investigation reports.
• Provide technical guidance on product handling, installation, application, repair and usage.
• Review relevant drawings, specifications, standards and customer technical requirements.
• Monitor repair effectiveness and follow up on outstanding site technical issues.
• Analyse site and customer feedback and recommend product or process improvements.
• Escalate significant technical or quality issues to management.
• Support product testing, technical presentations and demonstrations when required.
• Ensure all technical and site activities comply with company procedures, applicable standards and customer requirements.
• Perform other related duties assigned by the Plant Manager or QA/QC Manager.

Minimum Qualification, Requirement and Experience:

• Degree in Civil Engineering, Construction Engineering/Management, or related discipline.
• Minimum 3–5 years of experience in site technical support, preferably in the concrete or precast concrete industry.
• Good knowledge of concrete products, construction practices, site repair and rectification methods.
• Able to interpret engineering drawings, specifications and technical requirements.
• Good problem-solving, communication, coordination and report-writing skills.
• Able to independently handle site technical issues and lead repair/rectification activities.