Technical Support Engineer

Role & responsibilities

• Give back end support to the Service Engineer for the software application.
• Handling the client queries and technical support. Strong analytical and problem-solving skills and desire to learn new skills.
• Resolved the technical queries of the end user Over Phone, Mail and Remote Sessions.
• Trained the end user of the software Over Phone, Mail and Remote Session when its required.
• Database Maintenances. Strong communication skills and a strong team player.
• Preparing UAT document and helping clients in conducting UAT.
• Ensuring clients operate the application smoothly.
• Process Mapping and ensuring timely delivery of the processes.
• Identifying potential problems and presenting desirable