Technical Support Engineer

LTX Credence Sdn Bhd (A Cohu Company) is hiring!

Join Our Team

At Cohu Malaysia, we are committed to driving innovation and excellence in the semiconductor industry. Our mission is to create a dynamic and inclusive work environment where every team member feels a sense of belonging and has the opportunity to make a meaningful impact. By joining us, you will be part of a collaborative and forward-thinking workforce dedicated to shaping the future of technology.

Unleash your Potential

We are looking for a Technical Support Engineer to join our team. In this role, you will be responsible for diagnosing, resolving, and preventing technical issues related to our test systems, ensuring maximum uptime and customer satisfaction

Impact You Will Make

• Provide technical support for Automatic Test Equipment (ATE) software and hardware, with a focus on Linux-based environments for our existing Installed base of customers.

• Diagnose and troubleshoot issues in operating systems, drivers, middleware, and test program execution.

• Collaborate with engineering teams to resolve escalated technical issues and provide feedback for product improvements.

• Support system integration, configuration, and software updates for customer deployments.

• Assist in analyzing system logs, crash dumps, and error reports.

• Develop and maintain knowledge base articles, troubleshooting guides, and training material for internal teams and customers.

• Provide remote and occasional onsite support to global customers and manufacturing partners.

• Participate in new product introduction (NPI) by supporting validation, software installation, and customer acceptance.

Our Ideal Candidate

• Bachelor’s or Associates degree in Computer Science, Electrical Engineering, Software Engineering, or related field (or equivalent practical experience).

• 2+ years of experience in technical support, system administration, or software engineering in a Linux environment.

• Proficiency with Linux command line tools, scripting (Bash, Python, or similar), and system monitoring.

• Strong troubleshooting skills in software/hardware interactions.

• Familiarity with automatic test equipment (ATE), semiconductor test systems, or similar complex instrumentation.

• Experience with networking concepts, remote debugging, and software deployment.

• Excellent communication and documentation skills, with the ability to explain technical issues to both engineers and non-technical users.

• Experience with C/C++ or Python in a test environment.

• Knowledge of test methodologies, data acquisition systems, or device drivers.

• Prior customer-facing technical support experience in a semiconductor, electronics manufacturing, or test equipment industry.

• Understanding of reliability, uptime, and performance requirements in manufacturing environments. Linux Operating System

Why Join Us?

At Cohu Malaysia, we offer a collaborative work environment that fosters growth, innovation, and a commitment to excellence. You'll have the opportunity to work with cutting-edge technology and make a significant impact on our products and processes.

We value our people and offer them:

• Five-Day Work Week
• Flexible Working Arrangement
• Comprehensive Benefits
• Profit Sharing
• Continuous Learning
• Overseas Opportunities

Apply Today!

If you're ready to take your career to the next level and work with a team that's pushing the boundaries of technology, apply now to join Cohu Malaysia as a Technical Support Engineer!