Technical Support Engineer

About Us

BYD Thailand is a regional manufacturing hub of one of the world's leading New Energy Vehicle (NEV) manufacturers. We are committed to innovation, sustainable mobility, and developing solutions that shape the future of transportation.

About the Role

We are seeking a Technical Support Engineer to provide technical support for passenger vehicles and after-sales operations. This role focuses on troubleshooting, vehicle certification, dealer technical support, store inspections, technical training, and development of technical documentation.

Key Responsibilities

• Provide technical support for troubleshooting, vehicle certification, and complex technical issues encountered in the market.
• Support market-side after-sales operations and provide technical assistance to dealers and stores.
• Conduct store inspections, assessments, and technical support activities to ensure operational and technical standards are maintained.
• Deliver technical training programs for dealer and store personnel.
• Develop, organize, and deliver technical training materials, technical journals, video courses, and guidance documents.
• Study and transfer technical knowledge and best practices to relevant teams.
• Coordinate with internal departments and dealer networks to investigate and resolve technical issues.
• Follow up on technical issues and ensure effective solutions are implemented.
• Prepare technical reports and documentation related to troubleshooting and support activities.
• Perform other duties and projects assigned by Management.

What We’re Looking For

• Bachelor's degree or higher in Electrical Engineering, Automotive Engineering, Mechanical Engineering, or a related field.
• More than 3 years of experience in the passenger car industry is preferred.
• Experience in automotive after-sales, technical support, dealer technical support, or service operations is highly preferred.
• Strong technical troubleshooting and problem-solving skills.
• Knowledge of passenger vehicles, automotive systems, and technical operations.
• Experience in technical training or developing technical documentation is an advantage.
• Good communication and coordination skills.
• Valid driver's license.
• Willingness to travel frequently for dealer/store support and business activities.
• Able to work effectively under pressure and in a fast-paced environment.
• Good command of English is preferred.

What We Offer

• Competitive salary based on experience and qualifications
• KPI incentive and annual bonus
• Transportation support / travel allowance
• Meal and housing allowances
• Group insurance and Social Security
• Chinese language allowance for qualified employees
• Technical training and career development opportunities
• Opportunity to work with advanced EV technologies
• International working environment with a global EV manufacturer