Technical Support Engineer

Job Responsibilities:

• Manage the full lifecycle of spare parts operations, including inbound and outbound transactions, issuance and returns, stocktaking, transfers, and defective parts repair/return processes, while maintaining complete supporting documentation and photographic records.
• Receive, process, update, and close operations and maintenance service tickets in accordance with agreed customer Service Level Agreements (SLAs).
• Provide remote technical support to on-site engineers, including assisting with hardware troubleshooting, diagnostics, and component replacement, ensuring timely issue resolution and ticket closure.
• Remotely monitor and coordinate project delivery progress, support delivery and acceptance activities, and collect and organize relevant project documentation.
• Execute standardized project delivery procedures, including acceptance verification, serial number registration, installation documentation, and photographic records.