Technical Support Engineer

For: SDC Technologies Asia Pacific, Pte. Ltd.

Reporting to Technical Support Manager, this position is responsible for providing technical support and advice to customers, conducting Technical Support Request (TSR) work and preparing reports.

Responsibilities:

• Provide on-site technical support for customer pilot run, production start-ups and production troubleshooting as well as off-site customer technical support in a timely manner
• Review and revise TSR reports and ensure relevant information is shared with customers
• Complete TSR work within timeline and upload report in system
• Perform routine testing of cured coating properties on various substrates
• Operate coating machines and equipment and ensure laboratory equipment and facilities are maintained in a safe and operational manner
• Identify best practice processes for coating application to achieve best coating result for optimal performance
• Analyze and report findings on returned coated lens samples and other coating materials to troubleshoot customer problems
• Manage and ensure Liquid Sample Request samples are stored in required conditions
• Handle customer complaints by conducting root cause analysis
• Complete troubleshooting analysis and create reports for presentation to the Manager and/or customers
• Conduct studies and recommend suitable coating based on customer’s process and requirement
• Collaborate with the Sales team to secure new business opportunities through sample creation and provide support to existing customers.
• Interface with external material suppliers and machine suppliers

Requirements:

• Bachelor’s Degree in Chemical Engineering, Chemistry, Material Science or related field with at least 3 years of customer support and troubleshooting experience
• Experience in vacuum deposition technology is an added advantage
• Possess good communication and presentation skills
• Highly self-motivated, independent and resourceful
• Proficient in Microsoft Office applications
• Willing to work at Tuas South
• This role is required to travel overseas to countries such as India, China etc.