Technical Support Engineer

Responsibilities

• Provide first line support to Wayfair employees for all IT-related concerns and technologies in our Shanghai office.
• New Hires Onboarding
• IT Asset Management
• Meeting room and server room checking
• Respond & resolve tickets and request for assistance from Wayfairians in China.
• Successfully manage assigned tickets ensuring proper recording, documentation, and closure
• Diagnose and troubleshoot software/hardware issues and provide appropriate solution
• Prioritize and evaluate a variety of technical issues
• Provide perspective and recommendations to management on issues that could affect the site/region

Qualifications/Skills

• Minimum 1 year working experience in a global/cross-border corporate environment is preferred
• Experience with Mac/PC/iPhone/Android/Printer
• Experience providing Audio & Video support
• Network troubleshooting experience
• Strong interpersonal and communication skills, both written and verbal, while working with diverse audiences including business users, technical users, developers, etc.
• Seen as a Subject Matter Expert in multiple areas
• Strong time management skills to balance operation work with projects
• Capable of working independently and learn new technologies
• Strong ability to communicate in English and Mandarin is a must
• Able to work a flexible schedule in line with the business needs of the company
• ITIL

“Nice To Haves”

• Multi Culture Mind
• Can do attitude
• Positive thinking

Assistance For Individuals With Disabilities Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

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About Wayfair Inc. Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].