Technical Support Engineer

Role Description The Technical Support Engineer is a full-time, remote role responsible for assisting clients and candidates with technical issues related to Nexorant LLC’s platforms, tools, and services. This role involves diagnosing and troubleshooting software or access problems, guiding users through resolutions, and documenting cases in a clear, organized manner. The Technical Support Engineer will provide responsive customer support via email, chat, and video calls, ensuring a positive and professional experience. Daily activities include monitoring support queues, analyzing recurring issues, collaborating with internal teams to improve systems, and contributing to knowledge base articles and process improvements.

Qualifications

• Candidates should possess strong Technical Support and Troubleshooting skills to identify, analyze, and resolve user issues efficiently.
• Candidates should possess solid Analytical Skills to investigate root causes, interpret logs or data, and recommend improvements.
• Candidates should possess Customer Support and Customer Service skills to communicate clearly, manage expectations, and maintain a professional tone.
• Familiarity with common SaaS tools, ticketing systems, and remote support technologies is beneficial.
• Effective written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently in a remote environment, manage time well, and prioritize multiple requests.
• Previous experience in a technical support or helpdesk role is preferred; experience in recruitment or HR technology is a plus.
• Relevant education or certifications in IT, computer science, or related fields are advantageous but not mandatory.